Foundations · Saturday, October 3, 2026 · 7:00 to 10:00 PM EST
How Oracle EPM AMS Actually Works
The AMS operating model, the environments, and how to read and triage your first support ticket, across PBCS, EPBCS, and FCCS.
In the session
- What Application Managed Services means day to day: L1, L2, L3, SLAs, and where the client relationship sits.
- Environment topology: Prod, Test, Dev, and why you never touch Prod first.
- Reading a support ticket like an AMS analyst: priority, symptoms, and the questions to ask before you touch anything.
- PBCS/EPBCS walkthrough: form errors, business rule failures, Smart View issues, security access problems.
- FCCS walkthrough: consolidation not running, translation gaps, journal issues, what 'stuck' actually looks like.
- Your first entries in a run-book: what to write down so the next person, or you next month, is not starting from zero.
Live drill
Given three real, sanitized tickets, triage them by priority, identify the first three things to check, and draft your response.
Toolkit you keep
- AMS terms and acronyms glossary
- Ticket triage checklist
- Top recurring issues cheat sheet (PBCS/EPBCS/FCCS)