Managed Services

Managed Services and DRM Modernization for Global Operations

Managed services, DRM modernization, and performance remediation for a large North American services organization operating across multiple countries.

Customer Summary

An American food service, facilities, and uniform services provider delivering to clients across education, healthcare, business, prisons, and leisure, with operations in North America and 20 additional countries.

Challenges

The customer was running on oversized servers that increased infrastructure costs. A review of space consumption and technical architecture was needed. Seven servers were reduced to five, and the environment required hierarchy redevelopment in Data Relationship Management with a full dimension migration.

Services & Solution

Performed requirements gathering and design sessions to review the current environment and define a more efficient solution.
Implemented a DRM solution aligned to the current Oracle EPM technology stack.
Completed an in-depth analysis of hierarchy and application flows during the EPM to DRM conversion.
Supported Planning, HFM, Hyperion Workforce Planning, Financials Management, Financial Data Quality Management, and Hyperion Essbase.
Delivered cloud planning application support with integration between cloud and on-prem environments.
Resolved a major Oracle bug that was causing performance issues.

Business Impact

Enabled integration between on-prem and cloud Planning and Budgeting Cloud Services.
Mitigated a major performance issue with a fast turnaround to reimplementation.
Aligned current data structures so DRM could work with the latest application versions.
Reduced architecture costs.
Improved performance and accuracy in HFM applications.
Provided ongoing support for quarterly patch updates.

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